I spent most of my life convinced I did everything myself. I didn’t.

My brother Mike has had a huge and unacknowledged role in my life.

Tirzepatide has recently changed his life. He started tirzepatide partially because I took a flyer on a job with a GLP-1 telehealth company.

My brother did the hard work for the past 9 months and lost over 90 pounds. The medicine gave him a fair shot.

The older I get, the more I see how he got me through way more than I ever gave him credit for. Nobody gets where they are alone. We get there because someone gave us access at the right moment. A fair shot, not a shortcut. You still do the work, but first the door has to open. We so often forget that those early doors were open to us when they are closed to others. I wrote more about my family story on our homepage.

Took me almost 46 years to learn that.

That is why this next part matters to me.

I have worked in operations and systems in the telehealth space for the past 2 years. It’s hard and systems break. Companies are upgrading their systems to better give access, but it never goes as smooth as you want or need it to go.

Messages get lost, orders get delayed, errors in the pharmacy API system, a shipment doesn’t show, and you miss a dose. That matters to a lot of people. The progress you have made, you don’t want that to slide back. It is scary. I see the panicked messages. Seeing over 2,000 messages a week is informative and eye-opening.

So if you are stuck and about to miss a dose: if you genuinely can’t get it filled, we will bridge you. We cover the cost of the medicine. You pay only shipping and processing, about $50. No catch.

To be clear, this is a one-month bridge to get you across the gap, not a way to stock up. The moment your own provider is back on track, go back to them. We only have two buttons in our portal, so you can’t miss the cancel and pause buttons.

We love some of the companies who are struggling with their transitions right now. (We will be that company someday, I promise.) We are not trying to take you from anyone. We just don’t want a broken system to cost you your progress.